Terms & Conditions

Portugal Customers


Shipping is free and includes a tracking code, provided once the order is dispatched.

Returns follow the same conditions for all customers:

• Customers have 2 days after receiving the item to contact our team and request a return for exchange or store credit.

• After confirmation from Holly Goli, the item must be returned within 5 business days.

• Items must be returned in the same condition they were shipped.

• Missing original accessories (such as dustbags) will incur a €25 fee, deducted from the store credit.

International Customers


Import duties and taxes are not included in the purchase price and will be charged separately by the carrier (e.g. DHL).

If these fees are not paid, the order will be returned to Holly Goli.

In such cases:

• The carrier may charge return costs and an additional administrative fee.

• These costs will be deducted from the customer’s store credit or charged directly.

• A refund will only be considered if Holly Goli is reimbursed by the carrier for these fees, which is not guaranteed.

Returns
• Customers have 2 days after receiving their order to contact Holly Goli and request a return for exchange or store credit.

• After confirmation, the item must be returned within 5 business days.

• All items sold by Holly Goli are pre-owned and sold on a consignment basis. Therefore, cash refunds are not accepted.

• This policy is consistent with the luxury resale model followed by international boutiques and platforms.

⚠️ Note:

• All items must be returned in the same condition they were sent.

• Missing dustbags (when originally included) will incur a €25 fee, deducted from the store credit.

Authenticity
Holly Goli guarantees the authenticity of every item sold.
 If an item is proven to be inauthentic, the customer will be entitled to a full refund.

Return Shipping Costs
• Return shipping costs are the responsibility of the customer.

• Holly Goli can provide a prepaid return label for convenience.

• If the customer chooses to ship independently, they will be responsible for tracking and any loss or damage during transit.

• International buyers must ensure customs forms for returns are filled out correctly.

Cancellations
If a customer wishes to cancel an order, store credit will be issued instead of a cash refund.